The flow diagram gives a summary of how the Tribunal handles complaints. There is in principle no set process, nor time limit, for responding to a particular complaint. This is because all cases vary in scope and detail and we deal with each on its own merits. The amount of time the Tribunal takes can also depend on the responses we receive to enquiries, which might mean we ask for more information from the complainant, or the organisation which is the subject of the complaint. We understand that complainants want to learn the outcomes of their complaints as quickly as possible, and the Secretariat strives to achieve the highest standards of efficiency in administering them.

 

Last updated: 5 Jul 16